The customer journey begins when an employee leaves their home and as workplace leaders we strive to provide a white glove service to our customers. Marrying hospitality to facility management and workplace experience can lead to higher employee satisfaction and a stronger culture all around.

·      Dive into the importance of understanding your customer journey and hear tips on determining where you can improve service

·      Consider how you can deliver a Ritz Carlton experience without the endless budget- while still meeting employee expectations

·      Rooted in culture is connectiveness and attention to detail, explore strategies to hire soft touch employees with a hospitality mindset to elevate the overall experience