The role of facilities management is undergoing a profound transformation as hybrid work, employee-specific needs, and technology reshape the modern workplace. Facilities managers are stepping into strategic roles with a seat at the table, responsible for driving collaboration, productivity, and delivering a seamless employee experience. 

Explore how organizations are reimagining workplace strategies to align with flexible working, ensure access to essential resources, and leverage data-driven insights to enhance operations and satisfaction. Gain actionable strategies to manage diverse employee needs, support hybrid work models, and optimize workplace environments to meet the evolving demands of the modern workplace. Join this session to dive into:

• The evolving role of the facilities manager: Essential operational insights for facility managers to support the employee experience.
• Balancing high-touch and high-tech: Leveraging new technologies to adapt to the modern workplace and enhance the workplace experience.
• Incorporating AI and automation tools: How facilities leaders will need to use AI to stay ahead of a shifting tech landscape

The customer journey begins when an employee leaves their home and as workplace leaders we strive to provide a white glove service to our customers. Marrying hospitality to facility management and workplace experience can lead to higher employee satisfaction and a stronger culture all around.

·      Dive into the importance of understanding your customer journey and hear tips on determining where you can improve service

·      Consider how you can deliver a Ritz Carlton experience without the endless budget- while still meeting employee expectations

·      Rooted in culture is connectiveness and attention to detail, explore strategies to hire soft touch employees with a hospitality mindset to elevate the overall experience