BAT Wins SSON's Customer Centricity Impact Award
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As a part of SSON's 2024 Shared Service and Outsourcing Week, SSON was honored to announce the winners of the 2024 SSON North American Impact Awards.
These awards reflect the admirable work of teams that have surpassed industry standards in their organizational initiatives. From customer service to business resilience, it was wonderful to highlight members of our community who have gone above and beyond.
The sheer quality of the applications compelled us to further showcase this year's winners, and this week we are highlighting the Customer Centricity Impact Award winner, BAT. Read on to learn how Josue Ortiz Martinez led a project that led to a $4.5 million cost reduction and 89% employee engagement rate.
Want to get involved with SSON's live events? Shared Services and Outsourcing Week returns to the US in Houston, Texas this September!
Featuring over 75 shared services & GBS trailblazers, including some of our Impact Award winners, the event will offer invaluable insights for every shared services organization. So, does your 2024 include a trip to Texas? Secure your place now!
