Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
5 Checks to Ensure Your IT Infrastructure is Future-Proof
May 06 by Vladimiro Ferreira
Future-proof your business with five essential IT checks that keep your infrastructure agile, secure, and ready for what's next,,,
Understanding Physical AI: The Next Wave of AI
April 30 by Sanjay Basu
Understanding Physical AI as the Next Wave of AI and how it works with digital twins and omniverse.
Human Touch vs. Automation: 5 Ways to Strike the Right Balance
April 28 by Ana Cavagnoli
Discover five key strategies to balance automation with human interaction for optimal service delivery and efficiency.
Artificial Intelligence and National Strategy: The Battle for Global Leadership in AI
April 24 by Jonathan Hardy
Uncover how global powers compete for AI leadership—shaping national strategy, security, and the future of innovation
Process Mining vs Process Intelligence: What's the Difference?
April 22 by Stephanie Dentino
Find out the key differences between process mining and process intelligence with industry expert Stephanie Dentino
Adapting to Change: The Evolving Role of CFOs in a Data-Driven World
April 17 by Beth Brown
Find out about how CFO's are adapting to change, in a increasingly data-driven world.
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP FAO
April 16 by Sally Fletcher
Insights from SSOW: Journey to Driving Process Excellence: Insights from Ascension & TP Finance and Accounting Outsourcing
Coffee Badging: A New Culture or a Symptom of a Broken One?
April 15 by Kiran Ahuja
Is 'Coffee Badging' A New Culture or a Symptom of a Broken One? Find out with Kiran Ahuja's insightful article on this....
Insights from SSOW: Generating Value and Creating Measurable Impact through Smart AI
April 10 by Sally Fletcher
Insights from Shared Services and Outsourcing Week Orlando on Generating Value and Creating Measurable Impact through Smart AI with Oversight.
Is Shared Services Dead?
April 10 by Dave Hughes
Discover with Dave Hughes whether shared services are truly a thing of the past...
Mastering GBS Dance Moves
April 08 by Deborah Kops
Find out from Deborah Kops how to Master GBS Dance Moves
