To access the full benchmarking report (including key objectives, strategies, and benchmarks), you can download it here as a premium SSON Analytics subscriber.The full report includes how these global SSOs & GBS are transforming their service delivery model, achieving business process excellence, building enterprise resiliency, implementing Future of Work initiatives, accelerating automation programs, evolving resourcing strategies, and much more. The full report will also showcase the aggregated results of 35 key metrics across these 8 categories: Attrition, Automation, HR & Talent, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Travel & Expense.
Click here for the Top 20 Most Admired SSOs & GBS 2021 press release.
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