Explore how Ecolab brought the fragmented ERPs, CRMs, and workflows it inherited through acquisitions behind a single front door with ServiceNow. Discover why GBS+ fixed broken processes before layering on AI, how teams are saving seven to ten hours per person each month, and what delivered 94% touchless customer master data processing, $150M in value leakage reduction, and $100M+ in annual savings.
READ THE SPOTLIGHT NOWWhere Shared Services, GBS and Transformation Leaders gather to learn, benchmark and connect.
OCTOBER 20 - 22, 2026
Amsterdam, Netherlands
Europe's largest gathering of SSO and GBS leaders, covering automation, AI adoption and the evolving operating model.
VIEW AGENDAOCTOBER 20 - 23, 2026
Singapore
Asia-Pacific's premier event for shared services and GBS, with regional insight on talent, tech and transformation.
VIEW AGENDAMARCH 8 - 11, 2027
Orlando, FL
North America's flagship gathering of SSO and GBS leaders, covering automation, agentic AI adoption and evolving operating models.
VIEW AGENDANOVEMBER 17-19, 2026
Live online · Free to attend
AP automated the invoice. Now finance leaders explore what AP becomes next, the connected, autonomous core of enterprise finance.
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SSON conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
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SSON is the largest and most established community of shared services, global business services and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional and global basis.
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