How The Department of Veterans' Affairs

The VA is the second largest organization in the federal government, with a $183 Billion budget – equivalent to the revenue of Apple – a Fortune 10 Company. At 365,000 employees, 148,000 medical students/trainees, and over 500,000 contractors, 

They sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office, who discusses how implementing a multifunctional shared services organization focused on customer service at the VA was so successful.

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