SSON’s 2022 AR Pulse Check survey of 103 Shared Services and Outsourcing (SSO), Global Business Services (GBS), and Finance leaders reveals that AR teams are struggling to reduce manual administration and streamline customer contact.While 50% are investing in cloud, approximately 85% of respondents are still
manually matching payments with remittance and another 87% identified phone or email as the primary customer contact method.
Regardless of investment in cloud solutions, there’s a disconnect between customer needs and the business processes set-up to support AR. To bridge the gap, what’s needed is a platform that reduces manual processes to improve cash flow and improve customer collection.
Read on for an in-depth analysis of the AR industry, including...
- The benchmarking trends, priorities and investment areas of 103 shared service leaders overseeing their accounts receivable function
- How collaborative accounts receivable tackles the communication breakdown between customers and company, while enabling real time business insights and strengthening cashflow
- A case study into how Regency Centers - a national owner, operator, and developer of 400+ properties - used collaborative AR for clearer customer contact and real-time statements