In a 2022 Pulse Check of the state of bill management for B2C providers, 65% of survey respondents require more transparency on expected cash flows and payments activity to pre-empt what is coming.
Whether paying bills online or by check, consumer expectations are not being met, nor are the needs of billers and banks, with current bill pay solutions proving to be inconsistent and costly. The time is right for innovation that benefits everyone in the bill pay ecosystem.
In this data-driven report, read on to learn the latest B2C billing and payments behaviours and the industry expert advice to strategically handle cash flow. It covers:
- Challenges in bill payments in 2022 compared to a year ago
- Key investment areas and the rise of automation
- The prevalence of customer centriticity and the support fintechs can provide
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