Last week, SSON hosted their largest in-person event, Shared Services & Outsourcing Week North America. With over 1100 shared services and GBS professionals onsite, 200+ thought-leaders and 4 jam-packed days of content, the event was truly a masterpiece.
The event was chaired, as it has been for the last ten years by ScottMadden's Brad DeMent. As chairman, Brad brought wit, energy and warmth to the stage, but luckily for SSON, it also meant he was there for all of our plennary presentations. He distilled his learning into a chairman's take-away's for our members to download below.
These key take away's span:
- Model shifts
- Continuous Improvement
- Upskilling
- Automation
- End-to-End process
- Gen AI
- and much more....
If you enjoy the Chairman's Take-Aways and wish to hear more, join ScottMadden's upcoming webinar on Building a High-Impact Shared Services Organization with Continuous Improvement or join SSON's next Shared Services & Outsourcing Week in September - Houston, Texas.