As a part of SSON's 2024 Shared Service and Outsourcing Week, SSON was honored to announce the winners of the 2024 SSON Europe Impact Awards.
These awards reflect the dedicated work of teams that have gone above and beyond for their business goals in their organizational initiatives. From customer service to business resilience, it is wonderful to highlight members of our community who have achieved such a high standard of business excellence.
The impressive quality of the applications compelled us to showcase this year's winners further, and this week, we are highlighting the Customer Centricity Impact Award Winner, Philip Morris International. Read on to learn about their Customer Centricity program that profoundly impacted their internal and external customers for the better. As organizations strive to enhance customer experience and improve business efficiency, Philip Morris International was able to significantly reduce supplier queries and increase their customer satisfaction, ultimately securing them this admirable win.
If you would like to see more great insights from SSON, join one of our next online events, the CX and Service Excellence Virtual Summit.