New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and PepsiCo is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is PepsiCo. This inclusion was a no-brainer for SSON’s Top 20 for PepsiCo’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Established a brand-new capability at PepsiCo, with six fully operational global Hubs and ~6000 FTEs, providing coverage to all in-scope functions and all global business units. Our capabilities include Financial Planning, HR, Sales, Marketing, Insights, Supply Chain, Procurement, and Control, powered by a single PepsiCo Ecosystem (Knowledge Management, Performance Management, Process Excellence, etc.)
- Became an Employer of Choice in most of our talent markets, with best-in-class retention and among the best offer acceptance rates. The GBS organization is injecting new energy bringing in more top talent (90% with advanced degrees) to PepsiCo and we aim to achieve and sustain 50 percent women in managerial roles by 2030 (currently is 47%), contributing to PepsiCo’s committed to building a better workplace and world by advancing human rights and diversity, equity and inclusion.
- Delivered on enterprise transformation objectives, including savings above planned. GBS has become critical to the broader transformation of PepsiCo and plays a key role on the Stronger agenda by transforming our capabilities, cost, and ways of working to operate as one PepsiCo, leveraging technology, winning locally and globally enabled.
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
PepsiCo has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of PepsiCo.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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For more information or press inquiries, please contact Kaitlin Mansour at kaitlin.mansour@ssonetwork.com or +1 (810) 397-5267