New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Sanofi is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Sanofi. This inclusion was a no-brainer for SSON’s Top 20 for Sanofi’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Sanofi Business Services (SBS) has created an engine within the KL Center to drive automation and robotics via the creation of Power-Lean community banking on PowerBI platform and proof of concepts for new simplification and process re-engineering projects. This has resulted in the creation of more bots and automation within the last few years.
- SBS has extended its automation and data analytics offering outside the Global Business Services (GBS) space into trade and revenue for the region in order to further automate the front-end solutions to better serve our doctors and patients.
- Creation of Global Data Analytics Center of Excellence (CoE) within SBS KL Center to provide global coverage
- SBS serves as a catalyst for operational excellence within the group to chase the miracles of scient together
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
Sanofi has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
“The SBS KL Center is truly honored and jubilant to be featured among the Top 20 Most Admired SSOs for the 1st time! SSON benchmarking is a testament of how much we have accomplished as a team while providing a yardstick versus our peers on what we should continue doing well and areas to be improved as we strive towards becoming a world-class GBS organization” Dr. Patricia Francis, C.A. (M), FCCA (UK), Head of Sanofi Business Services (SBS) KL Center
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Sanofi.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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