New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Siemens is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Siemens. This inclusion was a no-brainer for SSON’s Top 20 for Siemens’ commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Significant expansion (> 30%) since reorganization in 2019 by rapid ramp-up of expertise-driven services in areas like order management, financial services, procurement and payment, logistics and engineering.
- Strongly focus on digitalization with dedicated unit developing and implementing digital solutions e.g., in BPM based e2e solutions, RPA, advanced analytics/process mining, and artificial intelligence. Focusing also on our customers' efforts beyond interfaces of our workflows.
- Successfully increased both customer and user satisfaction despite Covid 19 challenges through resilient service provision by our highly engaged global workforce, which embraced working in a hybrid mode – connected around the world, combining virtual and physical working and collaboration structures.
- Defined and implemented efficiency increasing measures worth > 100 Mio. EUR per annum from 2020 using levers like bundling, near- / offshoring, and process simplification, optimization and digitalization.
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
Siemens has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
“We are highly pleased to have been chosen by SSON to be among the Top 20 SSOs / GBS in 2022 for the second time in a row. SSON’s KPI-based benchmarking analysis allows us to calibrate our performance against other companies – both on total GBS level, e.g., with respect to automation, and on Center level, e.g., with respect to O2C, P2P and R2R processes.” Dr. Alexander Riedel, Head of Business Development, Siemens Global Business Services
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Siemens.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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For more information or press inquiries, please contact Kaitlin Mansour at kaitlin.mansour@ssonetwork.com or +1 (810) 397-5267