As organizations evolve from a function-specific to an integrated Global Business Services model (as likely to perform knowledge-centric services as it is transactional work) talent strategies must evolve, too.
Proactive organizations already recognize cross-functional skills as key to realizing GBS's potential, and are reassessing their employee value proposition, developing more attractive career paths, and identifying priority skills.
This comprehensive report by CIMA and the Hackett Group offers tips on closing the GBS talent management gap, explodes the myth that knowledge work cannot be offshored, and lists the external factors that impact the ability of your GBS to attract and retain quality staff.
Also: Find out which three capabilities world-class GBS organizations manage better than their peers.
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