Shared Service Organizations (SSOs) are focused on cost savings, efficiency, value creation, and digital transformation across their business, which is why end-to-end (E2E) process automation has become such a hot topic for shared service practitioners.
The Intelligent Automation 2022 Benchmarking Survey provides a good look at where SSOs stand with IA as they look to transform E2E processes. When respondents were asked, “How do you perceive your overall GBS/SSO automation levels?” only 13.4% felt they had high automation levels, while 39.1% described their automation levels as low.
In this report read what shared service professionals are doing to scale automation in their organization, and which solutions are helping them achieve process excellence.
Some of the technologies this report touches on include:
- Process discovery
- Hyperautomation
- Data management
- Workflow Automation
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