Are You Checking for Understanding? Or am I?

A couple of years ago my clients started asking me, "Do you follow up with my people after training to check for their understanding of our Terms & Conditions or do I?" Today, (not in years past) I say we both should. My efforts alone are not enough. In training sessions, I see people nod their heads in agreement when I check for understanding. The group tells me, "Yup, I get it." Then we go into one of three types of exercises to validate their level of understanding. Invariably, mos... To continue reading this story Click Here