The COVID-19 crisis has forced people and organizations alike to realize the importance of building resilience – not just to survive but, more importantly, to thrive!
Amidst the mood of pessimism, we see green shoots of hope emerge in business. As we learn from history, every adversity is followed by a period of prosperity, and organizations that adapt well to the volatility will soon thrive when the new normal comes into play.
Some organizations will emerge from this crisis stronger than others. It is quite likely that these enterprises will be highly customer-focused, with agile processes and hyper-efficient execution.
Automated service delivery models – even virtual service delivery models – are now recognized as part of the solution to the vulnerabilities many shared services experienced as a result of the pandemic. What started with RPA is now expanding to complementary capabilities that run alongside RPA. Automation on its own is not the Holy Grail. However, it will play a key role in building more resilience in service delivery going forward.
In this report, we answer the critical question: What automation opportunities present themselves in 2021, and how will they support the critical need to ensure resilient business services? Continue reading as we explore and discuss five key opportunities and their potential to power organizations forward.
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