As a part of SSON's 2024 Shared Service and Outsourcing Week, SSON was honored to announce the winners of the 2024 SSON North American Impact Awards.
These awards reflect the admirable work of teams that have surpassed industry standards in their organizational initiatives. From customer service to business resilience, it was wonderful to highlight members of our community who have gone above and beyond.
The sheer quality of the applications compelled us to further showcase this year's winners, and this week we are highlighting the Diversity & Inclusion Impact Award winner, Alcon. Read on to learn how Juan José Criado Leon, HR Head, led a project that led to 90% of managers taking unconscious bias training, and an 88% inclusion result!