Vertical & Industry Insight

600+ shared services and outsourcing (SSO) professionals took part in the largest European survey into the global state of SSO. In this exclusive report, you will discover the biggest trends and explo...

Every year, the SSON surveys its global membership to identify trends, initiatives, methodologies and tools that are driving performance forward. This report analyses the responses from ...

For operational managers tasked with building a strong, integrated services network across the Asia-Pacific region, getting talent right is a key strategic enabler. This is specifically so as&nbs...

SSON Analytics has surveyed leaders of European Shared Services Organisations (SSOs) to dive into the key themes of the upcoming European Shared Services & Outsourcing Week 2018.Flip through the a...

This report below provides a deep-dive into how these trends are playing out in Malaysia. We hope it will guide you to improved decisions as you move your operations forward.

Blending data from the SSON Analytics proprietary database and responses from SSON’s Annual State of Shared Services & Outsourcing Industry Survey 2018, our recent research dives in...

This report analyses a blend of proprietary data from the past year to find current trends for Higher Education Shared Services Centers (SSCs) in the US with regards to knowledge based work and automa...

Shared services and outsourcing (SSO) organisations are embarking on their next phase of development – a phase more demanding than its leaders have ever seen before.This new market requires capabiliti...

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global se...

Discover the latest trends & cost comparisons in the Middle East with this report by the SSON Analytics Team.It is compiled based on an analysis of the top 5 shared services centre (SSC) cities an...

Of the many approaches for driving the holy Grail of "staff engagement" we've picked the brains of three leading practitioners to identify the five most important drivers.Plus: what to look for when h...

Gain valuable insights from employee experience professionals from Charles Schwab, Chevron, HP and more as they share their responses to the following questions:Given the broad nature of “employee exp...