Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

49 Floors: Climbing the Corporate Ladder, One Floor at a Time

The Symbolic Shift: Technology, Meaning, and Leadership in Shared Services
2025-07-31
Leading Across Borders: Lessons from a Career Spanning Brazil to Poland
2025-07-24
The New KPIs: How Adaptability Is Overtaking Tenure in GBS Roles
2025-07-01
What Tower Running Taught Me About Career Agility in GBS
2025-06-06
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Ask the Expert

The Trends Shaping GBS Location in 2025: Ask the Expert
2025-07-29
Front Office Services in GBS: Ask the Expert
2025-07-23
Nearshoring, Risk, and Resilience: Ask the Expert
2025-07-16
Remote and Hybrid Work in GBS: Ask the Expert
2025-07-09
Agentic AI in GBS: Ask the Expert
2025-06-16
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SSON's Guide to Setting Up a Modern SSC

A Guide to Future-Proofing Your Workforce
2025-07-28
How to Align your SSC with the Wider Enterprise
2025-07-25
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AI & IA: The Art of the Possible

Is RPA dead?
2025-07-08
From Traditional AI to Agentic AI: Unifying AI, ML, Deep Learning, and Gen AI
2025-03-11
Intelligent Automation: Strategies for Optimizing IT Budgets
2025-02-28
AI Agents, Agentic AI, and Intelligent Automation
2024-11-21
Evolution of Automation: From RPA to Hyperautomation to BOAT
2024-10-31
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Bob Cecil

The 5 Most Critical Roles for GBS to Drive Value
2025-06-10
The Death of the Function…and the Rise of GBS
2025-04-25
Getting More Out of Your Outsourcing Relationships
2024-10-08
Turning a Global Capability Center into a Global Business Services Organization
2024-08-29
Is GBS the Saviour for Generative AI?
2024-04-16
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5 August, 2025
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7 August, 2025
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August 19, 2025
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Future of Order to Cash 2025

Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process

4 September, 2025
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Navigating the Unstable Terrain of the Global Economy? Explore Proven Strategies for Stabilising your O2C Process
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Why Sales Orders Get Stuck - and What Smart Companies Are Doing About It

2025-09-23
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Sales order processing sounds simple - until it isn’t. Manual corrections, unmatched catalogues, and...
Why Sales Orders Get Stuck - and What Smart Companies Are Doing About It

5 Ways To Solve Your e-Invoicing Challenges (Advanced Insights for Compliance)

2025-09-18
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With 76% of organizations already receiving e-invoices (SSON Digital), global adoption is accelerati...
5 Ways To Solve Your e-Invoicing Challenges (Advanced Insights for Compliance)

Break Free from the Old Outsourcing Model: Why U.S. Businesses Are Choosing Fiji for High-Value, Client-First Partnerships

2025-09-11
11:00 AM - 12:00 PM EDT

In today’s rapidly evolving outsourcing landscape, U.S. businesses are seeking more than just cost r...
Break Free from the Old Outsourcing Model: Why U.S. Businesses Are Choosing Fiji for High-Value, Client-First Partnerships
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