Whitepapers & Industry Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with the most comprehensive selection of case studies and white papers on the internet. All members of our site can explore specialised shared services research through our collection of reports, which aim to educate global business services leaders as they make complex decisions that drive growth, innovation and ROI.
Ask The Expert Series Booklet
January 04 by Evan BeebeTo provide in-depth coverage of shared services-related issues, we have turned to the SSON Global Advisory Board for assistance. Now, these advisory board members have taken over “Ask the Expert”, an advice column where once a week, a board member will answer a FAQ from the community
The RPO & High-volume Hiring Playbook
September 12 by SSO NetworkAgility is everything when approaching talent and recruitment in 2023 and beyond. But what does this buzzword mean? Page Outsourcing explains in their latest whitepaper.
Global e-invoice Compliance
June 13 by SSO NetworkThere is a global trend for government-mandated e-invoicing requirements. For Shared Service Centers and global finance teams, this means ensuring invoices are country-compliant in all regions operated in or risk heavy penalties. This guidebook outlines the impact of e-invoicing and advice for SSCs.
Supercharging ITSM with ITOM
June 13 by SSO NetworkCompanies are increasingly leveraging technology to differentiate and transform employee and customer experiences in delightful and meaningful ways. Right-size your IT service management without skipping a beat. Your employees—and CFO—will thank you.
Beyond Shared Services
February 24 by SSO NetworkThis article explores the key concept of a Global Employment Company, and how it creates value beyond what most Shared Services and COEs combined can deliver for global mobility.
Strengthen your Invoice Policy with Help from SAP Concur
November 15 by SSON EditorSAP Concur has created a guide to help your business create (or update) a vendor invoice policy that is simple to understand, and easy for your employees to follow and enforce.
Case Study: How One Global Bank is Processing an Estimated 40 million KYC Documents
November 15 by SSON EditorA leading global bank headquartered in New York with operations across consumer banking, commercial banking, wealth management, and capital markets, wanted to standardize its Know Your Customer (KYC) process to handle growing volumes and bring speed, scale, and accuracy to the process.
Augment your Process Transformation Journey with the Power of Automated Process Discovery
September 19 by SSO NetworkRead how AssistEdge Discover helped a client identify over 300 process variations and spot the right opportunities for automation.
Long-Term Inflation Predicted in Tradeshift’s Index of Global Trade Health
July 29 by SSO NetworkRead on to learn key findings on global economic health, as well as perspectives on the road ahead in light of the forecasted downturn.
5-stage Global Statutory Reporting maturity model: Which stage is your organization at today?
July 04 by Shared Services & Outsourcing NetworkThis white paper dives into possible process improvements to drive operational efficiency and reporting compliance within your organizations, with the aim to reach a higher level in the maturity model.
Make Work Flow Across the Silos with Deloitte & ServiceNow
June 08 by SSO NetworkA new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing together cross-functional teams to deliver end to end services.
Why Process Discovery Should be the First Step in your Automation Journey
May 26 by SSO NetworkChoosing the right process at the beginning of the automation journey is key to RPA scalability. That's where Process Discovery comes in. Read on to learn more about how process discovery sets the right foundation for future automation.