SSON | Whitepapers & Industry Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with the most comprehensive selection of case studies and white papers on the internet. All members of our site can explore specialised shared services research through our collection of reports, which aim to educate global business services leaders as they make complex decisions that drive growth, innovation and ROI.
AI in Accounts Receivables: From Trends to Real-World ROI
April 01 by Shared Services & Outsourcing Network
Discover how AI is transforming accounts receivable with automation, predictive analytics, and real-time insights to improve cash flow and reduce risk...
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
March 26 by Shared Services & Outsourcing Network
The ACA Disruption: How US Health Insurance & Indemnity Providers Can Scale Operations Amid Policy Uncertainty
The AP Inflection Point: Automation, AI, and Fraud
March 16 by Shared Services & Outsourcing Network
Explore the state of AP automation, the gap between perceived and real maturity, and how finance leaders can modernise processes to enable AI-driven finance...
The 2025 Workplace Occupancy & Utilization Index
March 04 by WorkX Digital
Explore the 2025 Workplace Occupancy & Utilization Index analyzing 200M+ sq ft of office data to reveal how hybrid work is reshaping workplace demand and space
Leading Dynamic Workplace Change: A Change Management Guide For Workplace Innovators
January 21 by WorkX Digital
In this guide, learn how human‑centred change reduces resistance and fatigue, helping leaders deliver workplace change employees adopt.
The Agentic "AI Colleagues" Playbook for Shared Services
January 09 by Shared Services & Outsourcing Network
Download this Agentic "AI Colleagues" Playbook for Shared Services.
The Future of Workplace Experience
December 17 by WorkX Digital
In this report, learn how workplace experience drives connection and engagement, showing what today’s workforce wants and how offices support culture and value.
The AI Edge: From Experiments to Strategic Advantage in Talent Acquisition
December 08 by Shared Services & Outsourcing Network
In this eBook, learn how AI streamlines hiring, improves candidate experience and drives strategic talent acquisition.
NEAR, NOW, NEXT. Why Latin America is ready to supercharge your North American business
October 23 by Shared Services & Outsourcing Network
In this eBook, learn how nearshoring to Latin America (LATAM) offers North American businesses a strategic edge in workforce planning...
Engage, Empower, Retain: How AI and Mindset-Centric Design Transform Onboarding into a Powerhouse for Talent Success
June 02 by Shared Services & Outsourcing Network
Engage, Empower, Retain: How AI and Mindset-Centric Design Transform Onboarding into a Powerhouse for Talent Success
From Zooms to Rooms: Real Data on the RTO Experience
May 27 by WorkX Digital
2025 RTO Trends Report uncovers insights to elevate office collaboration and space efficiency
2025 Deloitte’s Global Business Services Survey
May 15 by Shared Services & Outsourcing Network
Discover how organizations are positioning themselves at the forefront of business transformation in Deloitte’s GBS survey.
