HR & Future of Work

This report explores the challenges and trends affecting frontline workers, including low wages, high stress levels, and unsatisfactory leadership...

In his latest article, Bob Cecil explores how to strategically leverage outsourcing.

We sit down with Bradley Killinger, CEO at Sapience Analytics, to discuss the power of workforce analytics.

Deborah Kops explores the challenges GBS leaders face concerning job mobility, especially when looking to transition into the enterprise.

Uncover the key differences between the old and new global business services leaders

In the age of AI and automation, Aneta Van den Kieboom explores the importance of strong leadership to add value alongside technological advancements.

Read on to learn about BSW Health's HR transformation that led to over 15 paper forms being eliminated and ultimately won SSON's HR Impact Award.

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines.

Sally Fletcher sits down with Beverly Adams-Caine, Senior Manager, ESS Operations and Governance, Entergy to discuss how to elevate employee experience. From strong communication to training initiativ...

A complete list of the fundamental HR acronyms anyone within the shared services landscape should know! From benefits to C-suite roles, this helpful infographic is the ultimate cheat sheet for HR ling...

Career decisions in 2024 are influenced by remote work, tech advancements, and societal values. Self-assessment, networking, and staying informed are vital for navigating this complex landscape.

This week, we are revisiting a great article from last year’s Intelligent Automation World Series Virtual Summit, with top tips on how to make digitization meaningful to employees. Etienne Grisvard, H...