Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
SSOW Post-Show Report (San Diego 2026)
October 06 by Shared Services & Outsourcing Network
Discover key insights from SSOW San Diego 2026, including attendee trends, top sessions, AI strategies, and the future of shared services.
Leadership Lessons for Higher Education Shared Services Teams
September 30 by Eve Michell
Explore the leadership lessons shaping higher education shared services, from building resilience and adaptability to creating effective feedback loops.
The Future of Order-to-Cash and E-Invoicing Market Report 2026
September 25 by Beth Brown
Discover how AI, e-invoicing and compliance are reshaping Order-to-Cash, and why cash predictability is becoming the defining O2C metric.
How Can Shared Services Turn AI-Created Capacity into Business Value?
September 24 by Robert J. Yeldell, Jr.
Discover how shared services leaders can turn AI-created capacity into growth, cost savings, process improvement and higher-value work.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
Securing the Boardroom Seat for GBS: Mastering the Language of Influence
September 16 by Eve Michell
Learn our top three takeaways from Shared Services and GBS Select San Diego on communicating effectively with the board.
The Future of Business Services
August 24 by Edesio Santana
Enterprise services are evolving from operational hubs into strategic partners, connecting people, processes, data and intelligence to drive resilience.
Volunteering as Leadership Training
July 08 by Edesio Santana
How IBM’s Service Corps turned skills-based volunteering into a leadership development engine that delivered social and business impact.
Designing the Future R2R Operating Model: From Fragmented Processes to Intelligent Finance Platforms
July 08 by Amisha Kapoor
Reinvent Record-to-Report with intelligent finance platforms, AI, standardized processes, embedded controls, and real-time insights at scale.
Your GCC's Missing Capability: The Case for Building Financial Recovery Internally
July 07 by Rachel Guttenberg
Build financial recovery as an internal GCC capability to retain knowledge, leverage AI-driven reskilling, reduce leakage, and drive continuous improvement.
Is Shared Services Ready for Agentic AI?
July 07 by Robert J. Yeldell, Jr.
Discover how shared services can prepare for agentic AI, boost efficiency, transform operations, and build a future-ready service model.
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
