Interviews
The Shared Services and Outsourcing Network (SSON) regularly interviews a range of global business services leaders and professionals. For priceless advice on how to operate a shared services and outsourcing business in this challenging market, let our network guide you towards your goals. View our latest shared services and outsourcing interviews below.
AI in Workforce Management: What You Need to Know
September 23 by SSON Editor
Manisha Singh is a digital transformation expert with nearly 20 years of experience in strategy, business transformation, and people operations. In preparation for IA World Series digital conference, SSON sat down with Manisha to discuss workforce performance.
Starbucks' HR Digitalization Roadmap to Enable Work Efficiency for the Future
March 25 by Beth Hampton
Ahead of her presentation at the 9th Shared Services & Outsourcing Week China, we spoke with Jenny Zhang, Partner Resource Shared Service Director at Starbucks.
Overcoming 3 Key Operational Challenges During the Pandemic
March 18 by Beth Hampton
Perspectives from AECOM's Former Head of Process Excellence & Transformation, who talks key survival tactics and growth objectives to maintain service delivery
Data First, Automation Second – New Rules Governing Machine Learning
September 20 by Shared Services & Outsourcing Network
Member Spotlight: Kari Lamont from McCormick Shared Services
August 18 by The Shared Services & Outsourcing Network EditorThe 'lightbulb' moment makes it all worthwhile for this self-proclaimed 'process-geek'
Center of Excellence model drives value through robotics: Phillip Woodburn, VP Finance, GSS, Schneider Electric
August 04 by Phillip WoodburnPhillip Woodburn, VP Finance Global Shared Services and Operations at Schneider Electric, predicts big changes for shared service centres
Podcast interview with Andrew Parris, Director of Shared Services at Tarmac
July 19 by The Shared Services & Outsourcing Network EditorHow much do we not know about the peers we network with, read about, and who struggle alongside us in pushing the SSO change agenda forward? Lots, it turns out. Prepare to meet Andrew Parris
Snap, Crackle, Pop: Looking Back Over 15 Years from Start Up to World Class
June 14 by John Gregory
John Gregory retires from Kellogg's GBS after a long and successful career. His reflections on Shared Services 'then and now'
GBS Pioneer Filippo Passerini: Digital Transformation Driven by Business Needs
April 26 by Shared Services & Outsourcing Network
P&G's former CIO and President of GBS addresses SSON's audience on digital transformation
The Digital Workforce and the “New-style” Enterprise
March 30 by The Shared Services & Outsourcing Network EditorOne of the most significant trends is the rise of robotics across all elements of the enterprise, transforming the way business is done. The implications are beyond what many of us can comprehend today.
