Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with a comprehensive selection of industry reports. All members of our site can leverage specialized shared services research through our collection of industry reports, which support the complex decisions that drive growth, innovation and ROI.
State of The Industry Report 2024: Philippines
April 02 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of the Philippines' Shared Services and BPO industry, ranging from the talent pool to digital transformation initiatives.
Uncovering The Power Of Workforce Analytics In Shared Services
March 26 by Beth BrownOrganizations are continually searching for effective talent management strategies to mitigate the risks of rising attrition, difficulty recruiting, and fluctuating employee engagement. However, leveraging workforce analytics platforms can be a strong solution for the current “war for talent.”
The Hidden Costs of Intercompany Inefficiency
March 03 by SSON Research & AnalyticsA new report highlights the extent to which inefficiencies in intercompany are impacting time, cost and closing the books.
State of The Industry Report 2024: Malaysia
February 13 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation implementation. To learn more, download the report.
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Cost 2.0: Top Tips to Transform Your Cost-Saving Strategy
January 22 by Beth BrownThis report explores the future of cost-savings within shared services. Speaking to Jan Nikus from KONE Business Services, the industry seems to be moving away from simply cutting costs and instead thinking more strategically about long-term savings.
How GBS Can Leverage Generative AI In Their CX
December 11 by Evan BeebeIn this latest report from SSON we dive into how generative AI can transform CX, pitfalls GBS should be aware of, and how GBS can track the impact of generative AI in CX.
SSOW Highlights & Horizons
November 29 by SSON EditorThe latest SSON report discusses takeaways from each of our three North American events this year as well as a look at what's ahead in 2024.
Solving Mission Impossible: First Class AR Forecasting & Cash Management in Any Economy
September 30 by Evan BeebeHow can AR teams keep cash flowing against all odds? The latest report from SSON Digital explores how AI and automation solutions are allowing AR teams to create accurate forecasts.
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan BeebeCreating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and global process owners play an important role.
Staying Sustainable: 3 Ways GBS Can Continually Reaffirm Its Value
September 26 by Evan BeebeThere is little doubt that the Global Business Services (GBS) Model is on the rise globally, which is why the following will analyze the three ways GBS can continue its growth by reaffirming its value to its business.
Guide to Driving Continuous Improvement With BPM and Process Tools
August 31 by Evan BeebeIf GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.