Reports

This report delves into how purpose-built AI is being used to create consistent and personalised customer interactions, leading to an increase in retention.

This report explores the challenges and trends affecting frontline workers, including low wages, high stress levels, and unsatisfactory leadership...

SSON's market report on the top trends shaping order-to-cash in 2024 and beyond.

Latin America as the strategic frontier for North American enterprise

Christian Mroz and Barbara Cech share their insights on the future of Record-to-Report

Is your organization looking for its next location? Perhaphs your future success lies in Georgia.

This report delves into the future of one of the most common functions to be centralized by the shared services model, Finance & Accounting.

This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders. 

Learn how AI opens up new possibilities, the growing importance of effective transformation and function-specific operating models with impact.

This latest SSON report highlights the future of Process Intelligence. Offering end-to-end visibility, Process Intelligence may be the key to future success.

The data presented in this series represents over 330 shared services and GBS leaders who participated in the State of the Industry Survey conducted in Q4 2023...

This report will help you understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services.