Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with a comprehensive selection of industry reports. All members of our site can leverage specialized shared services research through our collection of industry reports, which support the complex decisions that drive growth, innovation and ROI.
The State of Autonomous Finance Market Report
February 26 by Beth Brown
The shared service model aims to drive cost consolidation and efficiency. As such, automation is a strategic imperative within the financial landscape.
10 Executives of Shared Services on Current Priorities, Challenges, & What’s Next
February 25 by Shared Services & Outsourcing Network
Discover the Future of Shared Services with Insights from 10 Industry Experts
IELA Report: The Rise of Agentic AI
February 14 by Intelligent Enterprise Leaders Alliance
Explore how agentic AI is set to revolutionize how enterprises operate, moving beyond automation to AI systems that plan, execute, and optimize autonomously...
The Handbook to Setting Up a Modern SSC: North America
February 05 by Beth Brown
The Handbook to Setting Up a Modern SSC is now available, offering valuable, peer-driven survey results and statistics that answer critical questions.
From Buzzword to Business Essential: AI in HR, Procurement, and the Future of Workforce Planning
December 05 by Sally Fletcher
Uncover how AI can help you scale recruitment, build a holistic workforce model and reduce hiring costs
SSOW 2024: A Year in Review
November 21 by Beth Brown
To highlight the success of 2024, SSON is thrilled to share the Shared Services & Outsourcing Week 2024: A Year in Review report.
Market Report: Creating 360 Degree CX Awareness with Purpose-Built AI
October 29 by Sally Fletcher
This report delves into how purpose-built AI is being used to create consistent and personalised customer interactions, leading to an increase in retention.
State of the Frontline Workforce Market Report 2024
October 18 by Shared Services & Outsourcing Network
This report explores the challenges and trends affecting frontline workers, including low wages, high stress levels, and unsatisfactory leadership...
Market Report: The Future of Order-to-Cash Insights & Trends
September 27 by Sally Fletcher
SSON's market report on the top trends shaping order-to-cash in 2024 and beyond.
2024 State of the GBS and Outsourcing Industry in Latin America
September 26 by SSON Research & Analytics
Latin America as the strategic frontier for North American enterprise
Expert Insights on Record-to-Report (R2R)
September 25 by SSO Network
Christian Mroz and Barbara Cech share their insights on the future of Record-to-Report
It's all About the People: Georgia's Success in Becoming an International Hub
September 13 by Beth Brown
Is your organization looking for its next location? Perhaphs your future success lies in Georgia.
