Intelligent Automation
The Better Agents We Need: Reclaiming Human Agency in the Age of AI
August 07 by Edesio Santana
This article explores the rise of AI in enterprise services and why the future demands better agents that are ethical, empathetic, and human-centered.
The State of Intelligent Automation 2025
August 07 by Beth Brown
Discover how top GBS leaders are navigating automation overload, scaling AI, and unlocking value. Get key insights from the 2025 IA market report!
Agentic AI 101 Report
July 21 by Alex Roberts
View the Agenda for the 2025 Shared Services and Outsourcing Week Autumn, occurring 21st to the 23rd October. Learn more today!
Beyond Incremental Gains: Unlocking Full Enterprise Value with AI-First GBS
July 14 by SSO Network
Download the latest SSON report to discover how to leverage platform solutions to achieve an AI-led GBS model.
Is RPA dead?
July 08 by Ramnath Natarajan
View the Agenda for the 2025 Intelligent Automation World Series occurring September 9th to 10th. Learn more today!
Why Friction Data May Be Blocking Your AI Transformation
June 24 by Sally Fletcher
Listen to the latest SSO Next episode to learn why data is crucial to the success of your AI transformation initiatives.
Agentic AI in GBS: Ask the Expert
June 16 by SSON Editor
Discover how Agentic AI is shaping GBS organizations in 2025...
5 Checks to Ensure Your IT Infrastructure is Future-Proof
May 06 by Vladimiro Ferreira
Future-proof your business with five essential IT checks that keep your infrastructure agile, secure, and ready for what's next,,,
Understanding Physical AI: The Next Wave of AI
April 30 by Sanjay Basu
Understanding Physical AI as the Next Wave of AI and how it works with digital twins and omniverse.
Artificial Intelligence and National Strategy: The Battle for Global Leadership in AI
April 24 by Jonathan Hardy
Uncover how global powers compete for AI leadership—shaping national strategy, security, and the future of innovation
Why Intelligent Automation Software Development is More Than Just Coding: A Rebuttal to AWS’s CEO Prediction
March 31 by Jonathan Hardy
Find Out Why Intelligent Automation Software Development is More Than Just Coding with Jonathan Hardy
Ensuring AI Readiness in Your Next Transformation: Insights from Chazey Workshop at SSOW
March 25 by Sally Fletcher
Ensuring AI Readiness in Your Next Transformation: Insights from Chazey Workshop at SSOW
