Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
2025 Predictions From SSON’s Global Advisory Board (Part Two)
December 17 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on the future of global business services
5 Ways GBS Leaders Can Introduce AI into their Operations
December 13 by Alex Roberts
In this infographic, readers can explore practical steps for integrating AI into their business operations and benchmark their AI investments.
Overcoming the Efficient Compute Frontier: The Promise of Liquid Neural Networks
December 12 by Jonathan Hardy
Jonathan Hardy explores the future of AI via Liquid Neural Networks and how it invites autonomous systems and robust financial modelling.
2025 Predictions from SSON’s Global Advisory Board (Part One)
December 10 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on global business services and intelligent automation
2024 in Review: Key Trends Shaping GBS
November 28 by Naomi Secor
Discover how Global Business Services (GBS) evolved in 2024 and what’s ahead for 2025, with insights from SSON Research & Analytics.
AI Agents, Agentic AI, and Intelligent Automation
November 21 by Ramnath Natarajan
AI Agents and Agentic AI are pivotal components driving the next wave of Intelligent Automation. Let's start with the definitions.
Politics, Programs and Policy: What’s the prognosis for GBS?
November 08 by Deborah Kops
With Donald Trump now set to reprise a term as U.S. President, what are the implications for global business and shared services?
Insight from the Top 20 Most Admired GBS
October 24 by Alex Roberts
Insight from the Top 20 Most Admired GBS, Key perspectives from the world’s most valued GBS thought leaders.
Supply Chain Transformation: A Strategic Opportunity for GBS
October 22 by SSON Research & Analytics
This white paper highlights the opportunities to leverage supply chain to improve enterprise performance
Higher Education SSOW 2024 Post-Show Report
October 17 by SSO Network
We're still buzzing about the incredible success of the Higher Education Shared Services & Outsourcing Week (Higher Ed SSOW) conference in September!
6 Ways GBS Can Create Sustainable Value
October 14 by Viral Chhaya
Viral Chhaya explores the best strategies to create sustainable value within the GBS within the evolving business landscape.
2024 State of the GBS and Outsourcing Industry in Latin America
September 26 by SSON Research & Analytics
Latin America as the strategic frontier for North American enterprise
