Global Business Services (GBS)
Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in learning about GBS? Look no further. We have authoritative news, podcasts, reports and features on to help your business process.
Building Bridges: Ensuring IT Is Seen as a Partner to the Business
January 17 by Vladimiro Ferreira
Find out how to bridge the Gap: Transforming IT from a Back-End Function to a Strategic Business Partner
No Surprises, Just Excellence: Transforming O2C for CX
January 16 by Misty Thorpe
Learn how to transform your GBS' Order to Cash Processes to Improve Customer Experience
Setting Up a Modern GCC with Gayatri Khanchandani
January 16 by SSO Network
Check out our interview with Gayatri Khanchandani as let's us in on the key insights surrounding shared service centers.
The Top GBS Trends For 2025!
January 09 by Sally Fletcher
To help us explore the innovations, challenges, and opportunities shaping 2025, we invited Chazey Partners to be part of this SSO Next episode.
It’s 2025: Ten Resolutions GBS Leaders Need to Make Now
January 08 by Deborah Kops
Deborah Kops lists 10 resolutions GBS leaders need to make for 2025
2025 Predictions From SSON’s Global Advisory Board (Part Two)
December 17 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on the future of global business services
5 Ways GBS Leaders Can Introduce AI into their Operations
December 13 by Alex Roberts
In this infographic, readers can explore practical steps for integrating AI into their business operations and benchmark their AI investments.
Overcoming the Efficient Compute Frontier: The Promise of Liquid Neural Networks
December 12 by Jonathan Hardy
Jonathan Hardy explores the future of AI via Liquid Neural Networks and how it invites autonomous systems and robust financial modelling.
2025 Predictions from SSON’s Global Advisory Board (Part One)
December 10 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on global business services and intelligent automation
AI Agents, Agentic AI, and Intelligent Automation
November 21 by Ramnath Natarajan
AI Agents and Agentic AI are pivotal components driving the next wave of Intelligent Automation. Let's start with the definitions.
Politics, Programs and Policy: What’s the prognosis for GBS?
November 08 by Deborah Kops
With Donald Trump now set to reprise a term as U.S. President, what are the implications for global business and shared services?
Insight from the Top 20 Most Admired GBS
October 24 by Alex Roberts
Insight from the Top 20 Most Admired GBS, Key perspectives from the world’s most valued GBS thought leaders.
