Global Business Services (GBS)

BPO relationships often plateau after go-live as suppliers shift to cost-focused delivery and buyers lack clear strategy for ongoing value and innovation.

AI agents are transforming operations but create new identity governance risks, requiring strict access control, monitoring, and ownership to ensure secure auto

AI enables mass customization by balancing standardized processes with flexible, context-aware decisions in GBS and enterprise operations.

From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P

Strong corporate culture drives effective processes through accountability, clear documentation, risk awareness, and continuous improvement.

Leadership lessons on driving digital transformation through inclusion, reskilling, and ethical leadership.

Discover how secure-by-design outsourcing enables organizations to effectively manage fraud, AML, compliance, and cyber risk in high-risk environments.

Merck Group's Jan Derek Gill shares five key lessons for building a change engine that goes beyond communications to drive lasting transformation.

Transformation programs fail not on ideas, but governance, without independent oversight, costs rise, duplication spreads, and ROI becomes narrative.

Why the future of business services depends on accountability, ownership, and stewardship (not technology alone) to drive real transformation.

How to transform legacy data into insights with master data governance: cleaning vendors, improving accuracy, and turning chaos into actionable decisions.

AI alone won’t transform shared services. Discover why human intelligence, behavior change, and workflow redesign define the winners in the AI era.