Podcasts

We sit down with Bradley Killinger, CEO at Sapience Analytics, to discuss the power of workforce analytics.

Keith Cowart, Global Market Owner, Automated Finance at FIS, gives his expert advice on improving order-to-cash processes.

SSO Next Podcast: A Quick, Practical Guide To IRS Modernization

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines.

SON ran one of their most successful SSOW Europe’s ever! In order to give you a flavour of the trends discussed, we asked 10 speakers for their top take-away from the conference. 

This week we spoke with Karan R Bhatia, Head of GBS Asia Hub, Sanofi Consumer Healthcare.In this episode Karan talks us through why Sanofi chose to set up in Malaysia, the challenges they overcame and how Karan’s own entrepreneurial spirit has been crucial in bringing innovation to the GBS.

SSON were delighted to interview Jannette Perez, AVP Finance, L’Oréal and Nathanael L’Heureux, Chief Solutions Ambassador, Oversight, about L’Oréal’s recent AI implementation. In this episode, the two discuss how L’Oréal are using AI within their travel & expense process.

This week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. For those of you who weren’t able to make it, we wanted to provide a sneak peek and some of the key takeaways from onsite.

Allianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation with process mining, customer experience, and talent development, which led to the award win.

One GBS who is doing a particularly good job at talent management is Commerz Global Service Solutions. So, we invited Arne Graeber, their CEO, to talk to us about his talent strategy.

Akhilesh Kohli, GBS APAC Head at Philips, shares how the organization prioritizes upskilling, innovation, and collaboration.

Cost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. But, cost is now back!