Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Another One Bites the Dust: Why GBS Organizations Are Pulled Apart
April 10 by Deborah KopsLately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’t necessarily going away or even automated out of existence; it’s just being delivered differently.
The Right Way To Digitally Transform Invoice to Cash (& Fully Utilize Your Data)
April 04 by Sally FletcherDive into SSON's top take-away's from Blackline's stand-out workshop at SSOW, on the topic of using AI to digitally transform invoice-to-cash and unleash the power of your data.
GBS Insights: "Lipstick Doesn’t Look Good on Pigs"
February 07 by Deborah KopsDeborah Kops explores the common pitfalls of organizations looking to implement new tools and platforms without proper preparation.
Weighing Up The Pros & Cons Of Process Mining
January 24 by Beth BrownFor many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations should weigh the pros and cons of the strategy to see if it is suitable for their business.
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challenging year for GBS.
The Nightmare Before Christmas: SSO Edition
December 18 by Beth BrownIf this holiday season leaves your organization feeling more overrun than Santa’s workshop on Christmas Eve, perhaps a shared service center (SSC) is the solution. We know it doesn’t happen overnight, but if you start now, you could be better prepared for Christmas in 2024.
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth BrownThis festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvantaged communities whilst lowering labour costs for businesses.
CX & Service Management in Shared Services Virtual Summit
December 12 by SSON EditorLearn how to utilize CX as your secret weapon for incredible shared services growth at the latest SSON digital event.
What Santa Claus Can Teach You About Customer Experience
December 07 by Evan BeebeWhether you love him or begrudgingly accept him, there’s one thing you can’t deny. Santa Claus has created a hall-of-fame worthy customer experience over the years.
SSON Predicts the Future of GBS in 2024
December 06 by SSON EditorIn this article, the SSON production and editorial team have put together their predictions for GBS in 2024.
Are You Forgetting the “S” in ESG?
December 04 by Evan BeebeAre ESG efforts leaving out a critical element? This article highlights the importance of social responsibility in ESG planning.
Are You Due A Christmas Bonus? Check These Salary Insights to Find Out
November 17 by Beth BrownMorgan McKinley has developed a helpful tool, the salary calculator. Curious to see how your earnings compare to your role’s average? Here are some shared services salary insights. These averages are based on salaries based in London.