Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
From Data to Impact: The Top HR Metrics for Shared Services
January 27 by Kiran Ahuja
Metrics are the lifeblood of your HR operations. By focusing on the right data points, you ensure that your HR team’s efforts align with the wider organization.
Building GBS Leaders of Tomorrow
January 27 by Dr. Sumit Mitra
In today’s rapidly evolving global landscape, the need for resilient, adaptive, and innovative leaders has never been more urgent.
Building Bridges: Ensuring IT Is Seen as a Partner to the Business
January 17 by Vladimiro Ferreira
Find out how to bridge the Gap: Transforming IT from a Back-End Function to a Strategic Business Partner
No Surprises, Just Excellence: Transforming O2C for CX
January 16 by Misty Thorpe
Learn how to transform your GBS' Order to Cash Processes to Improve Customer Experience
Setting Up a Modern GCC with Gayatri Khanchandani
January 16 by SSO Network
Check out our interview with Gayatri Khanchandani as let's us in on the key insights surrounding shared service centers.
It’s 2025: Ten Resolutions GBS Leaders Need to Make Now
January 08 by Deborah Kops
Deborah Kops lists 10 resolutions GBS leaders need to make for 2025
2025 Predictions From SSON’s Global Advisory Board (Part Two)
December 17 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on the future of global business services
Overcoming the Efficient Compute Frontier: The Promise of Liquid Neural Networks
December 12 by Jonathan Hardy
Jonathan Hardy explores the future of AI via Liquid Neural Networks and how it invites autonomous systems and robust financial modelling.
2025 Predictions from SSON’s Global Advisory Board (Part One)
December 10 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on global business services and intelligent automation
Top 5 Take-Away’s From SSON’s AP Automation Virtual Summit
December 05 by Sally Fletcher
Top 5 Take-Away’s From SSON’s AP Automation Virtual Summit
3 Potential Use Cases for Agentic AI
December 04 by Beth Brown
Agentic AI will revolutionize how businesses leverage AI and have a widespread impact on human-robot collaboration. But where should you implement it?
The Paradox of Silos: Navigating Collaboration and Conflict in Organizations
December 02 by Jamie Davies
Jamie Davies, Customer & Products - Head of Performance Planning, Reporting and MI at bp, explores the unconventional potential of embracing silos.
