Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Outsourcing Reimagined: Top Strategies for Future-Proof Partnerships
February 26 by Bob Cecil
Navigating the Future of Outsourcing with industry expert Bob Cecil
AI Governance in an Era of Agentic Automation
February 21 by Jonathan Hardy
Effective AI governance frameworks rest on three critical pillars: Data Governance, Algorithmic Controls , and Human-AI Alignment.
Your Guide to P2P/AP Process Pre-Automation Fixes
February 20 by Adam Hermann
Adam Hermann highlights five guiding principles for improving P2P and AP processes.
How to Transform GBS into a Customer-Friendly Service Organization
February 20 by Isabella Kosch
How to Transform GBS into a Customer-Friendly Service Organization
The Art of Being a True Business Partner
February 13 by Misty Thorpe
Discover why your business partnership must rely on trust, credibility, loyalty, openness, and mutuality.Â
Navigating Leadership: The Danger of Autocracy
February 10 by Rob Jackson
Autocratic, parenting leadership at work has a shelf-life; short-term control creates long-term resentment.
Adapting to Change: What Finance Leaders Must Know for 2025
January 29 by Shared Services & Outsourcing Network
Finance in 2025: Upskill teams, use AI to combat fraud, automate processes, and invest in scalable tech.
Building a Modern Shared Services Center: Strategies for Success
January 29 by Shared Services & Outsourcing Network
Build an SSC with strategy, optimized processes, automation, strategic locations, and key metrics for success.
Building GBS Leaders of Tomorrow
January 27 by Dr. Sumit Mitra
In today’s rapidly evolving global landscape, the need for resilient, adaptive, and innovative leaders has never been more urgent.
From Data to Impact: The Top HR Metrics for Shared Services
January 27 by Kiran Ahuja
Metrics are the lifeblood of your HR operations. By focusing on the right data points, you ensure that your HR team’s efforts align with the wider organization.
Building Bridges: Ensuring IT Is Seen as a Partner to the Business
January 17 by Vladimiro Ferreira
Find out how to bridge the Gap: Transforming IT from a Back-End Function to a Strategic Business Partner
No Surprises, Just Excellence: Transforming O2C for CX
January 16 by Misty Thorpe
Learn how to transform your GBS' Order to Cash Processes to Improve Customer Experience
