Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
Is GBS the Saviour for Generative AI?
April 16 by Bob CecilBob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement
April 11 by Beth BrownSSON was joined by Ana Flávia Cavagnoli, from Johnson & Johnson. Ana’s session, “Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement”, discussed how to kee...
How The Pyramid Of Change Can Stop Your Next Digital Transformation Failing
March 20 by Robert WeltevredenA very common mistake many business leaders make is to believe that going Digital means, buying and implementing a lot of cool new technology. More often than not the investments made in made in these...
The Hidden Costs of Intercompany Inefficiency
March 03 by SSON Research & AnalyticsA new report highlights the extent to which inefficiencies in intercompany are impacting time, cost and closing the books.
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
Weighing Up The Pros & Cons Of Process Mining
January 24 by Beth BrownFor many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations...
How To Engage Teams in Continuous Process Improvement
November 01 by Beth BrownOn October 17-18, 2023, SSON hosted the Process Mining & BPM Digital Summit. The summit aimed to demonstrate to attendees how to “do more with less” through process optimization. The second...
How Has Process Mining Developed In 2023?
October 25 by Beth BrownThis session from the Process Mining & BPM Digital Summit discusses the evolution of process mining and the future role of generative AI...
Postcards From the Edge of GBS: Find and Prioritize the Right Solutions
October 20 by Tim PalmerIn this post, Tim Palmer discusses two simple techniques from the field to help pick the right areas to work on: selecting and prioritizing where to play, and key features of a pragmatic portfolio man...
The Rise of Front and Middle Office Process Outsourcing
October 19 by Bob CecilBusiness services organizations are continuing to add scope beyond traditional back office functional processes.
Discovering the Hidden Potential of Generative AI
October 16 by SSON EditorIn order to better understand what Generative AI can truly do for organizations, the SSONext podcast is sharing one of our top sessions from last month's Intelligent Automation World Series online eve...
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan BeebeCreating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...