Process Excellence
Implementing CI/PI for your shared services and outsourcing needs? Look no further. We have authoritative news, podcasts, reports and features on CI/PI to help your business process and your understanding of the wider shared services and outsourcing industry.
AI Governance in an Era of Agentic Automation
February 21 by Jonathan Hardy
Effective AI governance frameworks rest on three critical pillars: Data Governance, Algorithmic Controls , and Human-AI Alignment.
Navigating Leadership: The Danger of Autocracy
February 10 by Rob Jackson
Autocratic, parenting leadership at work has a shelf-life; short-term control creates long-term resentment.
How Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
January 30 by Alex Roberts
Learn here how Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
From Fragmentation to Transformation: A future for GBS in HE?
January 29 by Gavin Jones
Gavin Jones explores the potential for a GBS model to combat major complexities within the UK's higher education landscape.
No Surprises, Just Excellence: Transforming O2C for CX
January 16 by Misty Thorpe
Learn how to transform your GBS' Order to Cash Processes to Improve Customer Experience
Overcoming the Efficient Compute Frontier: The Promise of Liquid Neural Networks
December 12 by Jonathan Hardy
Jonathan Hardy explores the future of AI via Liquid Neural Networks and how it invites autonomous systems and robust financial modelling.
The Rise of Object-Centric Process Mining
November 14 by Alex Roberts
SSON’s Process Mining and Intelligence Virtual Summit took place last month and highlighted some of the biggest innovations in the process transformation space.
Ongoing Data Governance and Data Excellence in Experian’s Global Finance Services (GFS)
September 23 by Paul Rodwell
Paul Rodwell explores the ongoing work needed once a GFS has successfully refined their data management strategy.
IDP: A Business User's Approach to Intelligent Documentation
September 11 by Ramnath Natarajan
Ramnath Natarajan discusses the strategic value of leveraging Intelligent Document Processing (IDP).
Data Driven Digital Intelligence: Insights From Experian’s GFS
August 29 by Paul Rodwell
In his most recent article, Paul Rodwell explores how to centralize the business intelligence function, drawing on insights from Experian's GFS.
The Future of Process Intelligence Market Report
July 29 by Beth Brown
This latest SSON report highlights the future of Process Intelligence. Offering end-to-end visibility, Process Intelligence may be the key to future success.
Building for the future: The Evolution of Data Management in Experian’s Global Finance Services
July 26 by Paul Rodwell
Paul Rodwell, the SVP of Global Finance Transformation at Experian, details the development of Data Management within their Global Financial Services.
