Top 10 Takeaways: How to Successfully Manage People & Change in Shared Services
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At this year's Shared Services and Outsourcing Week in North America [March 2014] we dedicated an afternoon track to "People and Change – Collaboration and Customers". This was one of five tracks that offered practitioners an opportunity to network, debate, and exchange tips on areas that are significantly impacting services delivery all over the world.
The tracks were led by practitioners who had gathered a lot of experience (and the scars to show for it) in their careers. Lew Bader,...
