A Framework for Improving Workforce Efficiency in GBS

In the current business landscape, GBS organizations are under pressure to enhance efficiency, manage costs, and adapt to hybrid workforces. This can be especially challenging when managing multiple locations, remote workers and outsourced partners. What has become necessary, is having a deep analytical understanding of your workforce, particularly in regard to work patters, talent gaps and overall productivity. Being able to understand and optimize your people in this way can have a drastic impact on your cost profile, customer experience and ability to deliver on-time. This webinar will explore how data can be utilized to drive GBS excellence by optimizing workforce, improving vendor governance, and enabling effective hybrid workforce models. We’ll also delve into how tools such as this can manage the delicate balance of allowing employees to work-from-home whilst still maintaining productivity targets.

We’ll cover in depth:

● The optimum framework for managing workforce productivity and efficiency in GBS

● Leveraging data for vendor governance and third party spend management

● Winning the hybrid work war

● Hybrid, outsourced, captive and more: Data driven leadership of a blended team

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