Autonomous Operations: The Runway to 100% Straight Through Processing (STP)
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From completely manual operations to the first COBOL-based mainframe systems, businesses have been pursuing ever higher levels of STP. The world has passed major milestones like the computer, enterprise software (ERP), specialization (SSC, GBS, BPO), statistical process control (6sigma and the like), RPA, and OCR.
We are now standing on the door of the final frontier to 100% STP: Artificial Intelligence.
GBS organizations manage highly complex processes operating at a massive scale. The GBS Mission is to handle all the work that falls out of the STP machine. GBS teams are experts in figuring out what happened; why a request failed to automatically process. Other teams specialize in identifying root causes and prevention strategies. Process excellence teams then evaluate what the most effective way is to fix it, and implement new process paths. Finally, reporting teams gather data and determine if it’s now working the way it should.
But, these things are changing. AI is here and moving faster than even the experts predicted. Not just genAI and LLMs, but larger fields of AI with a range of capabilities from examining process execution to developing and simulating new/improved processes.
Join experts from Chazey Partners as we explore what this means for GBS organizations, how to prepare for this brave new world, and how to lead your organization in this complex and somewhat scary final frontier.
We will answer key questions on AI-enabled STP:
- What does it mean to be AI-capable in business process management?
- What are the new components of operating models needed to embrace AI?
- How does AI impact ways of working: necessary skills, new functions, and new teams?
- What does effective governance and oversight look like for AI-enabled STP?
This webinar will give you the essential components you need to develop a roadmap for AI-enabled operations.
• Setting the vision, strategy, and metrics.
• Coalitions, investment, and talent.
• Practical program integration and management.
• Dealing with friction and change.
Speakers
Lee Coulter
Chief Transformation Officer
Chazey Partners - a QX Global Group Company
Lee brings an unparalleled wealth of experience and industry wisdom to our team. With roles such as CEO of Shared Services at Ascension, CAO at Kraft Foods, and Chairman Emeritus of the HFS Sourcing Executive Council, he has led GBS, ERP and operating model transformation initiatives and chaired events that have shaped the transformation business services industry. Lee has been a pioneer in Intelligent Automation and Artificial Intelligence for over a decade as a practitioner and provider. He founded and led the IEEE Working Group on Standards in Intelligent Process Automation as Chair for five years and spent four years as SSON’s Chief Intelligent Automation Officer. He founded, and grew two IA businesses, Agility Automation and transformAI. Lee’s distinguished career spans over 25 years, marked by global leadership roles at renowned companies, including General Electric, AON, Ascension Health, and Kraft Foods.
Esteban Carril
Executive Director Latin America
Chazey Partners
Esteban is an executive with 20 years of Finance, Shared Services and Operations management experience in different multinational companies. Prior to joining Chazey, he held several top management positions in Latin America. He was the Latin America Shared Service Director for Latin America at EMC Corporation where he was responsible for establishing and optimizing a multi-task shared service center across the whole region. Prior to EMC, he was the Latin Shared Service Director for 3Com where he led the rollout of SAP in 8 Latin American countries while also responsible for the transformation into a Shared Services model. Esteban is a CPA graduated in Universidad de Buenos Aires and have an executive MBA degree with honors from IAE, Universidad Austral. He also attended management and leadership courses at Wharton School and Babson College. Esteban is fluent in English, Spanish and Portuguese.
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