Summary Report: Top 20 Most Admired SSOs & GBS 2022 Benchmarking Analysis
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SSON Research & Analytics has just announced the 2022 list for the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS).
These organizations took part in an extensive benchmarking study that covers various aspects of their enterprise strategy such as their service delivery model, learning & development initiatives, automation strategy, and strategic targets. It also captures 36 operational metrics and KPIs gathered from a total of 60 Shared Services and GBS centers globally across these 9 categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury.
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The full benchmark report is available as part of an SSON Research & Analytics subscription, or purchasable à la carte.
If you have any questions, please email info@sson-analytics.com
