Smarter Outsourcing for Today's Enterprise Posts
Several firms including giants like SAP, Microsoft are now shifting their focus towards service-based revenue.
How does your enterprise navigate the 40 trillion gigs of data that were produced this year?
What happens when features are not aligned with customer needs? Technical debt is the incremental cost that is accrued while building a new product or maintaining existing ones
The huge gap between overall ER&D spend (USD 2 trillion) and offshoring (USD 93 billion) provides an opportunity to increase offshoring to optimize cost and delivery
While COVID-19 obviously impacts business, many companies are trying their best to continue running operations to the best extent possible.
“When China sneezes, the world catches cold”. This seems to be even more true this time.
Outsourcing, or engaging with third parties by clients, has been around for decades but the model has surged ahead, leapfrogging from its old-style operating model to a new style.
Japan has always taken the lead with 'robots' and process management. Why, then, is it lagging in AI? asks Ankur Bansal, SSON columnist on sourcing issues
What customers need to look out for, and why some deals that look 'too good to pass up' should be analyzed more closely
What happens when the CoE gets the green light from management but doesn’t yet have a vendor team to deliver? Can you risk execution failure at an early stage? Certainly Not!
The future is Data. So, how do we manage the regulations?
Source of code, licenses, security aspects and technology compatibility – what's overlooked, and why it matters
Venture Capitalists have been very active in the services delivery market. So, how can cognitive technology speed up the due diligence process?
Robots and artificial intelligence are not new. Greek and Indian mythology has several examples of super human technologies. So what can we learn?
The challenges or mistakes enterprises make in choosing their AI, Automation or Analytics solution – and the consequences of bad contracting
If enterprises want to create value, they cannot do it by offering undifferentiated services/products.
How is the latest acquisition in India's automation sector playing out?
Shared Services should be taking the lead in owning automation innovation
We shouldn’t just worry about machines adopting human-like behavior – but also about humans becoming like machines!
Are organizations becoming "RPA" excellent?
The third largest economy in the world is lagging far behind in adopting the shared services model
What is a service firm like HCL trying to do by venturing into software products?
More providers drive more specialisation and better meet the demands of customers who want "specificity". So let's encourage more of everything!
Outcome does not necessarily means SLAs. SLAs are usually KPIs that measure performance not outcome. That difference is proving difficult to grasp
Outsourcing trends in Shared Services this year include adopting smarter contracts!
