SSON Editorial Posts
While the exact definition of Global Business Services (GBS) may vary, what it can do for enterprise is clear...
All the most up to date content from SSON this week, with easy links to your favorite sources
With 2020 underway, Shared Services’ top priority this year is to really push Customer Experience.
A stark reminder of why SSOs matter – and how to guard against complacency in your Centers of Expertise
Tomorrow is coming fast – so what are we doing today to prepare? Two colleagues – and friends – compare notes
Take a minute for a smile as we ease into Friday and reclaim our lives
New Global Head of Shared Services role will spearhead better enterprise-wide use of technology and innovation
How to prepare for the digitally driven workplace (it's coming to a desk near you!)
The best of what is posted online this week – to help YOU do your job BETTER
It's not about emulating men – it's about celebrating diversity
Even exceptions can be reassured by a digital human using NLP
We can move mountains if we "stop planning and start doing"
Don’t lock yourself in a shared services silo – being a well-rounded individual will make you stand outOne of the challenges of our time is trying to stay informed. For any of us who grew up pre-email – and that is a lot...
Take time out for a chuckle, it's Ok – research says you'll work better later (OK, I made that up, but it feels true)
Good morning from Florida, where the state is recovering from a massive hurricane, 6.5 million people are without power, but despite the “requiem” headlines, people and businesses are picking themselves back up as and where (and if) they can.
GBS is still one of the most interesting shared services trends. Is it right for you?
Infosys setback is sign of a more robotic timeThe biggest surprise if you can call it that, in my inbox this morning, was as clear an indication as any that the traditional BPO industry is in trouble.Infosys, which...
It's not just because you are on top of the world, geographically speaking, or because the Vikings ruled for so long… It's because you've been smart about containing your industries and have built some extraordinary brands. But today, you are limi...
#dont_blame_the_botsFridays are for light relief – right?
You can't recruit and build for tomorrow's organization if your paradigm is "yesterday". Kevin Wheeler says you need to rethink today's jobs to take advantage of the new-style employee
If you're not keeping up with the needs of multigenerational teams you’re on a losing track. To attract and keep the people that will really drive you forward you need to rethink their career development
Whether it's your first rodeo or your 50th, here’s a reminder of how to make the best use of your time at SSO Week Europe in Manchester this week.
At the close of SSON's 21st Annual North American Shared Services and Outsourcing Week in Orlando, chairperson Brad DeMent, partner at ScottMadden, Inc., summarized the key trends that were discussed and debated across the packed four day event...
