Rebadging the Captive: 5 basic rules for captive-to-outsource transfer
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"Some of us manage our offshore operations as the French managed their colonies, while others consider them as the British managed their empire." D. Kops, SourcingChange
For offshore captives, moving work to an outsourcing provider makes sense at some point in time. The organization is over its fear of sourcing, the vendor management team has implemented effective governance routines, and the business lines leaders have finally figured out how to book their flights to Cebu, Chennai or Crakow...
