Thanks to Celonis for sponsoring this podcast miniseries.
In this episode, JP Thomson explains why "customer pain points" – as measured in operational friction – are so costly.
Join JP Thomson live by registering for Celosphere Live through this link.
November 12 - 14, 2024
Atlanta, GA
November 12 - 14, 2024
Atlanta, Georgia
November 13 - 14, 2024
Atlanta, GA
14 November, 2024
Online
19 - 21 November, 2024
Waldorf Astoria Berlin, Hardenbergstraße 28, 10623 Berlin
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