Multi-format Data Digitisation: The automation game-changer for Insurance Claims Processing
2020 is the time for claims transformation. The journey has started, now unstructured data and claims insights are the key barriers to overcome.
The crisis has accelerated the need to transform traditional claims operating models – and technologies are ready to solve these challenges.
Key Focus Areas for this webinar:
- Why claims processing needs to transform now
- Importance of CX: from retail, quick resolution transactions to large commercial complex claims
- Balancing CX and intelligent automation
- Solving unstructured data from omni-channel inputs
- Claims data for insights
- The future claims handler
By attending this webinar, you will gain:
- Insights into the best use of intelligent automation to transform claims operations
- A practical view on the claim’s transformation journey
- Addressing the barriers to change
Presenters:
Ingrid Woodward
Head of IT and Operations
CNA Hardy
Host:
Mike Hobday
Chief Revenue Officer
AntWorks
Mike Hobday is Chief Revenue Officer at AntWorks. He is responsible for driving revenue growth strategy and lead sales strategy, client acquisition and relationships across U.S, UK, Ireland and Europe.
AntWorks' aim is to automate routine and allow workers in the 21st Century to focus on doing the work they really want to do. Disciplines include Artificial Intelligence, Machine Learning, Big Data and Advanced Analytics; and automation solutions that include Robotic Process Automation, new leading solutions to exploit the potential of “Internet of Things,” and Blockchain technologies. In combination, these technologies herald a new digital workforce alongside a new generation of jobs and roles where colleagues are supported by AI tools and smart robotics.
Prior to joining AntWorks, Mike led IBM’s Automation in Europe. The practice focussed on supporting enterprise clients in transformation to Industry 4.0, from analogue to digital, eliminating unnecessary human intervention in processes where it fails to deliver value to customers or to protect business. At IBM, Mike led the UK Banking Practice and was Financial Services Leader in Asia Pacific. He has advised Banking and FS clients globally on cognitive automation and was the Global Lead Account Partner for clients including Barclays, Maybank and ABN AMRO.
