Transform Your Billing Process with Automated Efficiency and Enhanced CX

Explore how to create frictionless customer payments and decrease DSO with digital billing solutions

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This FREE webinar was recorded on:
04 December, 2024
11:00 AM - 11:45 AM EST


As part of Automated Finance’s Receivables Automation suite, BillerIQ helps businesses lower operational costs, improve efficiency and enhance customer satisfaction. Seamlessly and simultaneously, BillerIQ addresses the needs of both the payer and payee. For customers, BillerIQ’s effortless user experience provides transparency and control without compromising convenience. For businesses, BillerIQ increases speed and visibility of payments driving increased operational efficiency and reduced billing and check processing costs.

BillerIQ is a white labeled SaaS biller direct solution that optimizes payment processes and enables straight-through processing and automated reconciliation. The solution facilitates bill delivery and payment acceptance through multiple digital channels, including web, mobile, automatic recurring payments, interactive voice response (phone pay), calls to a customer service rep, text and point of sale. These channels accelerate the collection process, prompting faster customer payments, reduced days sales outstanding (DSO) and assists Billers in realizing additional value for their businesses.

From this session attendees can be expected to learn about: 

  • Frictionless customer payments: Built-in remittance and payment data enables straight-through processing and automated reconciliation.
  • Decreased DSO: Reduces collections and outstanding invoices through timely notifications to customers.
  • Customer Centricity: Better customer experience thanks to more options to manage their bills. Single place for billers to manage receivables.

This session will also delve into how you can enable real-time payments and notifications, personalized bill design and targeted messaging. Resulting in higher customer satisfaction results and increased brand preference as well as customer loyalty and tenure.


Speakers

Heather Duchon
Business Development Senior Manager
FIS

Heather Duchon, Business Development Senior Manager at FIS, has supported FIS BillerIQ for over 14 years. Starting with version 1.95 and hitting version 25 next year, Heather has seen FIS BillerIQ evolve into the modern solution that banks and direct corporations know today. Her experience has taken her to roles in support, training, and business development. She specializes in payments and transaction processing and is energetic about teaching others about this industry. Heather holds a Bachelor of Communications from Bowling Green State University.

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