SSON Survey: Future of GBS

Add bookmark

How have the events of the past months shaken the foundations of GBS? Or have they?

This survey asks how you've weathered the storm, and how you plan to learn from the experience by building a more resilient GBS model.

Please share your feedback. It should take no more than 10 minutes.

Barbara Hodge

Principal Analyst, Global Editor

SSON


Latest Webinars

From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

2026-06-30

10:00 AM - 10:45 AM EDT

Today's finance leaders are under pressure to improve cash flow, reduce manual work, and adapt to ev...

The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI

2026-06-18

10:00 AM - 10:45 AM EDT

As AI adoption accelerates across Global Business Services, many organizations are repeating the sam...

Smarter AP, Reduced Risk: How Medius uses AI to detect fraud and strengthen supplier engagement

2026-06-16

11:00 AM - 11:30 AM EDT

Suppliers want to know when they'll get paid. You want to know when they'll stop asking. By leveragi...

Recommended