SSON Glossary: Center Office
The center office is a shared service model that leverages company-wide data and brings together talent across functions to deliver end-to-end services such as quote-to-cash to the business.
WORK/LIFE 2.0 IN THE CONTACT CENTER
March 14 by Jordan MullinsThe Future of Work, the Next Normal...How has the pandemic changed our assumptions about work and how is automation stepping in to help in places like customer contact centers?