SSON Glossary: Operating Model
An operating model can be a visual or abstract model that represents how value can be created and delivered to a business's customers.
Postcards from the Edge of GBS: Why Have an Operating Model?
June 28 by Tim Palmer
Every GBS organization needs me, only some have me, and others ignore me. What am I? This week, Tim Palmer highlights the importance of a clearly defined operating model. Follow Tim's 7 steps to bu...
COVID-19: Spurring innovation in shared services operating models
October 22 by Manoj Kalra
In the post-COVID world, the need of the hour is organizational agility
