SSON Glossary: Global Business Services (GBS)
What is Global Business Services?
Global Business Services (GBS) is a more matured and integrated version of the shared services model. It controls the delivery of business support functions to the core business through multiple service delivery models on a truly global basis. It is one of the hottest areas of corporate development in driving optimized performance across business support services.
Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in becoming certified in GBS? Visit our Certification page today!
Check out our latest Global Business Services content below!
6 Ways GBS Can Create Sustainable Value
October 14 by Viral Chhaya
Viral Chhaya explores the best strategies to create sustainable value within the GBS within the evolving business landscape.
A Very Special Milestone: GBS Industry Greats Come Together to Create the Industry Standards
September 09 by Shared Services & Outsourcing Network
SSON Research & Analytics and Inixia are proud to announce the formation of the first GBS Standards Committee!
Turning a Global Capability Center into a Global Business Services Organization
August 29 by Bob Cecil
In this article, Bob Cecil explores the differences between the Global Capability Center (GCC) model and the Global Business Services (GBS).
The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services
April 17 by Sally Fletcher
Allianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation...
Another One Bites the Dust: Why GBS Organizations Are Pulled Apart
April 10 by Deborah Kops
Lately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’...
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert Weltevreden
The most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
GBS Insights: "Lipstick Doesn’t Look Good on Pigs"
February 07 by Deborah Kops
Deborah Kops explores the common pitfalls of organizations looking to implement new tools and platforms without proper preparation.
GBS Careers Corner: Helen Emmett on proving your leadership potential and taking advantage of unpopular tasks
February 02 by Sally Fletcher
In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Servic...
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace Dingmann
Candace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah Kops
In 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
January 09 by Christine Dauenhauer
Within the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently m...
Ask The Expert Series Booklet
January 04 by Evan Beebe
To provide in-depth coverage of shared services-related issues, we have turned to the SSON Global Advisory Board for assistance. Now, these advisory board members have taken over “Ask the Expert”, an...
