This October, SSON hosted the 24th edition of Shared Services & Outsourcing Week London, so let's delve into the top takeaways from this year’s conference.

To highlight the success of 2024, SSON is thrilled to share the Shared Services & Outsourcing Week 2024: A Year in Review report.

Viral Chhaya explores the best strategies to create sustainable value within the GBS within the evolving business landscape.

SSON Research & Analytics and Inixia are proud to announce the formation of the first GBS Standards Committee!

In this article, Bob Cecil explores the differences between the Global Capability Center (GCC) model and the Global Business Services (GBS).

Allianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation...

Lately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’...

The most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....

Deborah Kops explores the common pitfalls of organizations looking to implement new tools and platforms without proper preparation.

In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Servic...

Candace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.

In 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...