SSON Glossary: Self-Service
A platform that allows the customer to acquire the desired information or resolution without assistance from a live agent. Examples include virtual agent technology, IVR, and website FAQ sections.
How Smart Self-Service Elevates Customer Satisfaction
July 28 by Evan Beebe
This report aims to explore the current challenges businesses experience in customer service, what organizations need to know to maximize their digital self-service implementation, and a case study de...
The Fundamental Role of Digital Self-Service in The Future of Shared Services
November 22 by Jordan Mullins
This report will explore how digital self-service fits into shared services’ existing digital initiatives, and how it can take SSOs value offering to the next level.
