The Challenges and Complexities of Running HR in Global Services Operations
How are HR services facing up to today’s massive challenges? And do single-function HR services perform better or worse than if integrated into GBS?
SSON Research & Analytics has conducted a major study into HR services delivery models, which provides much-needed insights and analytics of HR services scope, performance and opportunity to impact the enterprise through innovative solutions. It covers Service Extensions, Governance, Technology, Leadership, Recruiting and Hybrid operations on the one hand – and Resistance to GBS integration, Sourcing, Cost-to-serve, Performance drivers, Reporting and Analytics on the other.
During this session, the report’s authors, Simon Brown and Gerard Hussey, discuss the clear opportunities to ramp up HR services as a value- and performance driver with Tom Bangemann, Head of Data and Research at SSON.
They will also share lessons around Leadership gaps and strategic priorities, and explore why only 20% of HR leaders feel HR is recognized as a value-driver, and why 70% of HR services are still only at the “build up” stage when it comes to data analytics and people management. The audience will be invited to ask questions.
Speakers:
Simon Brown
HR Subject Matter Expert and Advisor
SSON Research & Analytics
Simon Brown is a seasoned senior HR practitioner with experience of seven end-to-end HR transformation journeys in the past 25 years. He has worked as an HRBP and Recruitment Director at GSK, was European HR Director for Premier Farnell, and led regional HR Service Centers for The Coca-Cola Company and NCR Corporation.
Gerard Hussey
HR Subject Matter Expert and Advisor
SSON Research & Analytics
Gerard Hussey is an experienced HR professional who has worked across multiple industries globally. He has been a member of a GBS Leadership team and lead the redesign of the HR Operating model and the implementation of Workday globally across 100 countries for 100,000 employees.
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
As Head of Data Development & Research, Tom guides the strategic direction of SSON R&A's surveys, and provides interpretation of the data, providing unmatched insights to the shared services and GBS community. He is a subject matter expert for GBS, benchmarking and KPI models.Previously, Tom worked at Arthur Andersen for 9 years, and at The Hackett Group for 19 years.
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
Barbara is responsible for SSON Research & Analytics global content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON Research & Analytics, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
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