Interview with Viral Chhaya, Global Payroll & Timekeeping Operations, General Motors

Viral Chhaya is the Director for Global People Services Operations, Payroll and Timekeeping for General Motor’s GBS, leading the Offshore and Onshore Shared Services Centers as well as Outsourced, In-Country and Hybrid Services in these areas. Prior to this role, he was the Director for Data Strategy at GBS, where he enabled setting up of those key capabilities of Data Sourcing & Integration, Data Governance, Master Data Management and Data Quality, which were essential components for the CFO’s Priority Initiatives. 

Viral joined GM 4 years ago from Bank of America where he was the Operational Excellence Leader for Captive Centers, responsible for Transformation / Business Impact, Productivity, Customer Experience, Operational Risk Reduction and Change Management Initiatives. Viral is a Certified Six Sigma Master Black Belt and a Certified Six Sigma Black Belt. He also speaks 7 languages!