Level-Up Your SSO/GBO with the Power of Workforce Analytics
It’s time for a candid conversation on how SSO/GBO leaders can move their organizations forward using actionable workforce data.
Join Stephen Sharlow, Vice President of Global Shared Services, Brinks, and Brad Killinger, CEO at Sapience Analytics for a meaningful exploration of how workforce analytics can help your SSO/GBO reach new heights. From past discussions, we’ve learned that workforce decisions require deeper insights to create harmony across some of the more complex back-office services to drive operational efficiencies and better capacity optimization outcomes.
Key discoveries:
• The role of analytics in tackling today's macro talent challenges.
• Using workforce analytics to align productivity or cost-saving measures for captive or outsourced centers.
• The value in utilizing work patterns and growth trends to strengthen partner relations through workforce analytics.
• Leveraging facts to understand day-to-day work performance and emerging capacity challenges.
Don't miss this opportunity to hear first-hand how workforce analytics can support informed decisions that drive growth and efficiency within your organization.
Speakers
Stephen Sharlow
Vice President, Global Shared Services
Brinks, Inc.
Steve is the Vice President of Global Shared Services and Assistant Corporate Controller for Brink’s. Before joining Brink’s, Steve served in various leadership roles in the oil & gas, manufacturing, transportation, retail, and technology services industries. Steve has over 25 years of experience leading global teams in accounting, finance, multi-functional shared services, technology, and supply chain for companies like Eaton, Hewlett Packard, Halliburton, Genesys, and Uber. Steve has helped multi-national organizations drive transformation and build high-performance teams focused on innovation, data, analytics, and strong culture. He has established leading centers of excellence, expanded global shared services, delivered end-to-end process remediation, and directed enterprise-wide initiatives including digital transformation. Steve is a graduate of Syracuse University, Whitman School of Management, and holds a professional certification in Internal Audit. He is also a Lean Six Sigma Greenbelt and served fifteen years in the United States Army.
Bradley Killinger
CEO
Sapience Analytics
Bradley Killinger is a seasoned executive who assumed the role of President at Sapience Analytics in August 2017, quickly advancing to become CEO and a member of the Board of Directors. At the helm, Killinger has been instrumental in driving the company's global strategy and fostering substantial growth. His passion lies in promoting Sapience Analytics' disruptive technology by effectively communicating its unique value proposition. With a belief in the importance of building a culture that empowers individuals to excel in their roles, Killinger emphasizes the significance of leadership being a guide for success rather than taking on every task. Killinger's leadership philosophy revolves around being a great listener who values the input of both employees and customers. He considers energy, passion, and active listening as essential attributes of great leaders. Prior to Sapience Analytics, Killinger held key global leadership positions at major technology firms, including IBM, Oracle, and Unisys. A graduate of the University of Washington, Killinger is not only dedicated to professional success but also committed to philanthropy. He has been actively involved in community service, particularly through youth sports organizations, he is a staunch supporter of charitable groups aiding U.S. veterans and active military members. Highlighting his commitment to environmental conservation, Killinger is proud of Sapience Analytics' involvement in planting hundreds of trees in Pune, India, contributing to one of the world's largest conservation projects. Killinger resides in McKinney, Texas.
Sponsors
