Evan Beebe

To provide in-depth coverage of shared services-related issues, we have turned to the SSON Global Advisory Board for assistance. Now, these advisory board members have taken over “Ask the Expert”, an...

In this latest report from SSON we dive into how generative AI can transform CX, pitfalls GBS should be aware of, and how GBS can track the impact of generative AI in CX.

Whether you love him or begrudgingly accept him, there’s one thing you can’t deny. Santa Claus has created a hall-of-fame worthy customer experience over the years.

Are ESG efforts leaving out a critical element? This article highlights the importance of social responsibility in ESG planning.

Last week, Rishi Sunak, Prime Minister of the UK, and his government hosted world leaders, computer scientists, executives from the top AI companies, and Elon Musk at an AI safety summit.

The following beginner’s guide to generative AI in recruiting will explore the opportunities generative AI is creating for recruiters and how they can adopt it in their daily routine.

Being a shared services leader requires strategic thinking, strong mentorship, and communication skills, but maybe most importantly, a change management background that allows leaders to identify and...

In the majority of shared services, P2P remains the first processes to be centralized, automated and streamlined end-to-end, so SSON wanted to provide you with everything you need to know about optimi...

There were about 1.65 million accountants and auditors in the U.S. in 2022, down 15.9% from 2019, according to the Bureau of Labor Statistics’ current population survey.

How can AR teams keep cash flowing against all odds? The latest report from SSON Digital explores how AI and automation solutions are allowing AR teams to create accurate forecasts.

Creating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...

There is little doubt that the Global Business Services (GBS) Model is on the rise globally, which is why the following will analyze the three ways GBS can continue its growth by reaffirming its value...